TERMS & CONDITIONS

BOOKING POLICY
I accept bookings via telephone, email and also via my website. Please note that I always confirm the bookings via email.

By booking an appointment with me, Sarah Greenaway, each patient is accepting these terms & conditions.

CANCELLATION AND REFUND POLICY
If you are unable to make your appointment and wish to cancel or reschedule, please contact me at least 48 hours before your appointment time in order to get the fee refunded.

If your appointment is on a Monday, please make sure that you let me know by 2pm on Friday.

To cancel your booking, please email me at sarah@terramedicaherbalist.co.uk

PAYMENT POLICY
Payment is required before the appointment – once your appointment is confirmed, I will send you an invoice with my bank details.

Please be aware that the cost of the consultation does not cover any tests taken, as they are done with an external lab, and it also doesn’t cover supplements, which are purchased from external suppliers.

FOLLOW-UP POLICY
Regular follow-ups can help me assess your situation better and adjust your treatment plan accordingly. I recommend a follow-up every ??? months, unless stated otherwise.

REPEAT PRESCRIPTION POLICY
As a private service not linked with the NHS, I can only issue private prescriptions.
The fee for the initial consultation (if the patient doesn’t have any previous prescriptions) is £???.
The fee for a repeat prescription is £?? – please note that repeat prescriptions can only be issued if the patient has presented a medical report from the NHS or private specialist.

The prescription can be sent to you or I can send it directly to the pharmacy of your choice.
In case you need your meds to be delivered to you, I can send your prescription to my pharmacy partner – a delivery fee will apply.

TEST, SUPPLEMENTS AND PRESCRIPTIONS ORDERS
Payments must be made before testing, prescription and supplement orders.

I will send you an invoice with my bank details, and once I have received your payment, I will process your order.

ZERO TOLERANCE POLICY
I treat all of my patients with respect and kindness, and I expect the same treatment in return.

COMPLAINTS PROCEDURE
If you wish to raise a complaint, please email me at sarah@tierramedica.co.uk, and I will get back to you as quickly as possible. I pride myself on providing excellent customer service.